Privacy Policy

1. Introduction

FixMySink ("we," "us," or "our") operates the website fixmysink.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services to connect with plumbing professionals.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Service, including:

• Contact Information: Name, email address, phone number, and physical address when you submit a service request or contact form.
• Service Request Details: Description of plumbing issues, preferred service times, and location information.
• Account Information: For plumbing professionals, business name, license information, service areas, and payment details.
• Communications: Records of correspondence when you contact us for support or inquiries.

2.2 Information Collected Automatically

When you access our Service, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
• Location Data: General geographic location based on IP address to show relevant local plumbers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience.

3. How We Use Your Information

We use the information we collect to:

• Connect homeowners with qualified plumbing professionals in their area
• Process and fulfill service requests
• Send leads and customer inquiries to registered plumbing professionals
• Process payments and manage subscriptions for plumber accounts
• Communicate with you about your requests, accounts, or our services
• Improve, personalize, and optimize our Service
• Analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. How We Share Your Information

4.1 With Plumbing Professionals

When you submit a service request, your contact information and service details are shared with plumbing professionals in your area who may be able to assist you. This is the core function of our Service.

4.2 With Service Providers

We may share information with third-party vendors who perform services on our behalf:

• Payment Processors: Stripe processes payments securely; we do not store full payment card details.
• Analytics Providers: Google Analytics helps us understand how users interact with our Service.
• Hosting and Infrastructure: Cloud service providers that host our website and data.
• Email Services: To send transactional and marketing communications.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal information.

5. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics).
• Marketing Cookies: Used to track visitors across websites for advertising purposes (Google Tag Manager).

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Service.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure data storage with access controls
• Regular security assessments and updates
• Limited employee access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Service Requests: Retained for up to 3 years for customer service and dispute resolution.
• Plumber Accounts: Retained while the account is active and for 1 year after account closure.
• Marketing Data: Until you opt out or request deletion.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a portable format.

To exercise these rights, please contact us at privacy@fixmysink.com. We will respond to your request within 30 days.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To make a CCPA request, contact us at privacy@fixmysink.com or call us. We may need to verify your identity before processing your request.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Third-Party Links

Our Service may contain links to third-party websites, including plumber websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: